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If you want to cancel this monthly billing - good luck. I canceled my account online but continued to be charged on my credit card.

The website has no telephone number; only a 'live chat' - rarely available - and NOT 'authorized to give credit' You can send email; they say give us 2-5 days to get back to you. I have waited 3 weeks; and sent additional emails and chat - Finally got tel #- only get voice mail; no return call after 2 weeks.

Highly suggest that one avoid Rocket Lawyer.com unless you want to be charged $19.99 forever- or hire another lawyer to get your money back!

Location: Los Angeles, California

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Guest

Creative suggestions . my boss last month encountered http://pdf.ac/2QfAB2 to fax pdf file . It's relatively simple to learn and it's a thrifty option - I know they are offering a 30 day trial now

Guest

Its terrible customer service. Its difficult to "downgrade" and the best way to get your money back is to call your credit card company. If you can get to a live person, threaten to call your credit card company, it costs them money to charge back it and they'll gladly refund your money.

Zaya Spn

Hello,

I'm very sorry to hear about your frustration and I assure you that we take customer satisfaction seriously at Rocket Lawyer. By the sound of your situation above, it sounds like there may be something out of the ordinary going on. I would like to ensure that you are completely taken care of and would be happy to look into your situation myself. Please feel free to contact me via email: mpebley@***.com, or by phone at 801-285-**** and I will assist you.

Our support team is available by phone M-F from 6am-6pm PST at the number listed on our home page: (877) 881-****, or by email at support@***.com.

Again, I want to make sure you are completely taken care of so please contact me at your earliest convenience.

Matt Pebley

Director of Customer Support - Rocket Lawyer

801-285-****

mpebley@***.com

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